FAQ
Frequently Asked Questions (FAQ) for Keithel.IN :
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**Frequently Asked Questions (FAQ) - www.keithel.in**
**1. What is www.keithel.in?**
- www.keithel.in is an e-commerce portal owned by E Keithel, located in Imphal, Manipur. We offer a wide range of products, including drugs, cosmetics, and more.
**2. How can I place an order?**
- To place an order, you need to create a user account on the website. Once logged in, browse through our products, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
**3. Can I request items that are not available in the store?**
- Yes, you can! If a specific item is not available, you can fill out a form on the website to request it. Our representative will contact you to confirm the request and process the order.
**4. How do I track my order?**
- Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.
**5. What is your return policy?**
- Our return policy allows for returns of damaged, defective, or incorrect items. Please review our detailed Return Policy for more information on the process and eligibility.
**6. Are drugs and cosmetics safe to purchase from www.keithel.in?**
- Yes, we have a chain of Medical Store(Seller) who are working with us which ensure compliance with all relevant laws and regulations for the sale of drugs and cosmetics. It is your responsibility to verify the legality of purchasing and using such products in your jurisdiction.
**7. How do I contact customer support?**
- For any questions or concerns, you can contact our customer support team at admin@keithel.in. We are here to assist you.
**8. What payment methods are accepted?**
- We accept UPI, Card Payment, Internet Banking and Cash on Delivery etc. You can choose your preferred method during the checkout process.
**9. How can I stay updated on new products and promotions?**
- Subscribe to our newsletter to receive updates on new products, promotions, and special offers. You can opt in during the account creation process or through your account settings.
**10. Is my personal information secure on www.keithel.in?**
- Yes, we take the security of your personal information seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
**11. Can I cancel my order?**
- Orders can be canceled before they are shipped. Once an order is shipped, it cannot be canceled. Please contact customer support for assistance.
**12. Do you ship internationally?**
- Currently, we only ship within Imphal and particularly in National Game Village, Langol, Imphal, Manipur area only.