Effective Date: 01st January, 2024
This Refund Policy outlines the terms and conditions for refunds on purchases made through the www.keithel.in.
1. Eligibility for Refunds
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving the item to request a refund or replacement.
b. Incorrect Orders: If you receive an incorrect order, please notify us immediately, and we will arrange for the correct item to be sent to you or issue a refund.
2. Return Process
a. Return Authorization: Before returning any item, you must obtain authorization from our customer service team. Unauthorized returns may not be accepted.
b. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.
c. Return Condition: Returned items must be in their original condition, unused, and in the original packaging.
3. Refund Process
a. Refund Method: Refunds will be issued to the original payment method used for the purchase.
b. Refund Timeline: Once your return is received and inspected, we will process your refund within 7 working days. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
4. Non-Refundable Items
a. Certain Products: Some products may not be eligible for returns or refunds due to hygiene or safety reasons. These include but are not limited to:
Health and personal care items
Products with tampered packaging
b. Digital Products: Digital goods, such as downloadable software or subscriptions, are non-refundable once the product has been delivered or accessed.
5. Contact Information
If you have any questions or concerns about our refund policy, please contact us at [Contact Email].
6. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website.